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Table of Contents

  1. How do I make a purchase?
  2. How do I make payment?
  3. How long will you keep my game reservation?
  4. I've ordered more than one items. Do you them together or separately?
  5. How do I become a verified customer?
  6. Why should I become a verified customer?
  7. What courier services do you use?
  8. What is volumetric weight?
  9. Why can't I add this item into my shopping cart?
  10. How can I get a poster?
  11. How do I pre-order or back order an item?
  12. Return policy
  13. Defective discs
  14. Who pays for shipping to replace a defective item or return product?

Defective Discs

Whenever a game doesn't run, an easy solution would be to assume that the problem lies with a defective disc and ask us to replace the game with a new copy. However, if the problem is not with the disc, you'll end up encountering exactly the same problem with the new copy of the game.

In most cases, unless there is a visible defect on the disc, chances are the problem is not with the disc itself. As such, we hope you would take the time to contact the publisher and find a solution to your problem before you ask for a replacement disc.

In the rare event that the problem does lie with the copy of the game you purchased, please be assured that we will attempt to replace the defective copy as quickly as possible. However, if a returned disc is found to be not defective, we reserve the right to assess a RM50.00 charge for labor costs to ensure that this policy is not abused.